iCabbi & Taxi Call Center

Pacific Business Services is the largest dedicated iCabbi call center with a dedicated team full of support to make sure you are getting the highest quality call taker available for your cab company.

 

iCabbi Expertise

We offer a dedicated iCabbi Training Supervisor who works with all of our new staff so that we always have pre-trained iCabbi staff with 1-3 weeks experience before they start working with you.

Taxi Dispatch Systems

We can learn any system, as long as it doesn’t require significant hardware in our office locally and you have a need for 3 or more call takers. We can be up in running taking calls within a couple weeks. Learn about our office and schedule to meet with us to discuss more.

CabMate and Mobile Knowledge 

Before developing our expertise with iCabbi, we learned and worked with Cab Mate and Mobile Knowledge. If your taxi dispatch utilizes this program, learn more about our call center and contact us to discuss more.

iCabbi Call Center

With over 30 staff members dedicated to iCabbi support, Pacific Business Services has developed an expertise using the dispatch software . Learn about how our iCabbi call center services can help grow your company today.

iCabbie Call Center Services:

  • We offer a dedicated iCabbi Training Supervisor who works with all of our new staff so that we always have pre-trained iCabbie staff with 1-3 weeks experience before they start working with you.
  • We also offer an iCabbie staff supervisor and manager with plans to bring on more supervisors by December/Jan 2017.
  • One time training for iCabbie clients
    • Train our staff how to take calls for your taxi company and we will train additional call takers free of charge.

Taxi Call Center Services:

  • 2 independent fiber internet lines supplied to office
  • Can run 24/7 without outside power with backup generator and laptop based hardware
  • 24/7 availability
  • Custom solutions for each client’s local taxi company
  • Managed locally in Phoenix, Arizona by 2 former taxi owners who fully own office in Philippines (not 3rd party service, 100% home grown).
  • Dedicated call takers who will work with your business long term
  • All staff is National Bureau of Investigation (NBI) background checked, we can supply these records for any dedicated call taker and keep those records updated on a yearly basis.  http://www.gov.ph/services/nbi-clearance/
  • 95% of Pacific Business Service staff has bachelors degree and 5+ years call center experience with US clients
  • Quality Assurance staff to self monitor for continuous areas of improvement.
Let's Answer Your Questions!
Contact Pacific Business Services today!