iCabbi & Taxi Call Center
Pacific Business Services is the largest dedicated iCabbi call center with a dedicated team full of support to make sure you are getting the highest quality call taker available for your cab company.
We offer a dedicated iCabbi Training Supervisor who works with all of our new staff so that we always have pre-trained iCabbi staff with 1-3 weeks experience before they start working with you.
iCabbie Call Center Services:
- We offer a dedicated iCabbi Training Supervisor who works with all of our new staff so that we always have pre-trained iCabbie staff with 1-3 weeks experience before they start working with you.
- We also offer an iCabbie staff supervisor and manager with plans to bring on more supervisors by December/Jan 2017.
- One time training for iCabbie clients
- Train our staff how to take calls for your taxi company and we will train additional call takers free of charge.
Taxi Call Center Services:
- 2 independent fiber internet lines supplied to office
- Can run 24/7 without outside power with backup generator and laptop based hardware
- 24/7 availability
- Custom solutions for each client’s local taxi company
- Managed locally in Phoenix, Arizona by 2 former taxi owners who fully own office in Philippines (not 3rd party service, 100% home grown).
- Dedicated call takers who will work with your business long term
- All staff is National Bureau of Investigation (NBI) background checked, we can supply these records for any dedicated call taker and keep those records updated on a yearly basis. http://www.gov.ph/services/nbi-clearance/
- 95% of Pacific Business Service staff has bachelors degree and 5+ years call center experience with US clients
- Quality Assurance staff to self monitor for continuous areas of improvement.